 Cancellation Policy Customers have 24 hours after placing order to cancel and receive a full refund. Customers must request a cancellation via email at returns@bouncehousefun.com within 24 hours of placing order to qualify for a refund. Return Policy Please Note: Any and all manufacturer defects must be taken up with the manufacturer's warranty on that particular product. This includes, but is not limited to, missing parts, manuals, damaged or defective equipment, etc. Please contact the manufacturer directly to resolve these issues. BounceHouseFun.com provides a 15 day, no questions asked, money back guarantee on all products and services purchased, if the return meets the requirements stated below. If for any reason you are not satisfied with your purchase, simply notify us by email at returns@bouncehousefun.com, and we will immediately contact you to arrange your return. Shipping charges are not refundable unless the return is due to our error. The following terms must be met by you. Return the merchandise to us within 15 days of the date you receive your order. You MUST notify us by email at returns@bouncehousefun.com before sending the product in to confirm your request of refund. The products must be returned in new, resalable condition in order to receive a full refund. We will not refund returned items that have been used. You must include all packaging materials. Packaging materials must not be torn or damaged in any way. All manuals and warranty registration cards must be unmarked. You must pay any return shipping expense unless otherwise negotiated by us. Display the order number prominently on the outside of the box to avoid delays to your refund. Upon receipt of the returned merchandise in perfect order in accordance with the above and within 15 days of original delivery, we will issue credit to your charge account. |
